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Add a comment to a case

Comments are the follow-up timeline on a wellbeing case. Use them to log an update, an action you took, or anything worth recording against the case.

  1. Open the comment form

    On the case detail page, in the Comments tile, click the + (Add comment).

    The Comments tile on a case detail page with the + add-comment button at the top right

    Note: The + only appears for staff with wellbeing write access, and it is hidden once a case is resolved or cancelled. Reopen the case to comment again.

  2. Write the comment

    In Add comment, enter a Title (up to 100 characters) and the Notes text (up to 250 characters). Optionally attach one supporting file (max 10 MB, any file type).

    The Add comment form showing the Title field, Notes field, and Upload file control

  3. Save it

    Click Save. The comment appears at the top of the timeline, which shows newest-first. Once there are more than five comments, Show older comments reveals the rest. To change a comment later, use the pencil icon on that comment.