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Refunding Deposits

Deposits are refunded when a student does not proceed with enrolment and the school elects to return the funds. Only deposits with Status = Received or Partial are eligible.

  1. Open Pre-admission deposits and select the deposit

    From the FNO dashboard, open Modules ▸ Academic Management, expand Inquiries and reports, then expand Pre-admission fees, and click Pre-admission deposits. When the deposit criteria window opens, click OK to view all deposits (④). Check the deposit to be refunded using the checkbox in the far-left column (⑤).

    Refunding Deposits — the Pre-admission deposits list with a deposit checked for refund

    Refunding Deposits — the Refund dialog with the Bank account selector and Preview toggle

    Refunding Deposits — the refund journal number link after clicking OK

  2. Initiate the refund

    Click Refund in the Action Pane (⑥). In the dialogue on the right, select the Bank account for the refund (⑦). Choose whether to enable Preview (to review before posting) or disable it to post automatically (⑧). Click OK.

    Refunding Deposits — the journal Lines view with the credit line selected

  3. Review and post the refund journal

    If you selected Preview, click the Refund journal number link (⑩). Select the refund journal and click Lines in the Action Pane (⑪). Review the refund, select the credit line using the checkbox, and click Post (⑫). Click Save in the toolbar.

    Refunding Deposits — the refund journal lines ready to post

    Refunding Deposits — the posted refund journal entry

  4. Check the balance

    The system will show the amount deducted from the selected bank account (or mention if it is a cash refund) (⑬). The amount will be cleared from the refunded account. Check that the amounts are correct, then click Post (⑭). The deposit status will update to Refunded.

    Refunding Deposits — the final transaction confirmation view