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Cancel or Amend a Payment Plan

If a fee payer's payment plan needs to be removed, clear the plan from their payment defaults and merge the split invoices back into a single invoice to restore the original invoice structure.

  1. Remove the payment plan

    From the FNO dashboard, open Modules ▸ Academic management, expand Fee payer, and click All fee payers. Select and open the customer account (③). Click Edit in the toolbar. Expand Payment defaults (⑤) and clear the Payment plan field (⑥). Click Save.

    Cancel or Amend a Payment Plan — the fee payer Payment defaults section with the Payment plan field cleared

  2. Merge split invoices

    Click the Academic tab (⑧) and click View payment plan (⑨). Tick the Mark checkbox to select one or more invoices. Click Merge invoice in the toolbar to consolidate the split invoices back into a single invoice. Merge invoice is only available when split invoices already exist. Click Yes to confirm, then click Save.

    Cancel or Amend a Payment Plan — the View payment plan dialog with the Merge invoice button in the toolbar