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Submit a transport request

The Transport request lets eligible employees request transport for a dependent child. Unlike standard HR requests, the transport request runs as an integration with the external Phoenix system, which validates student details before processing.

  1. Navigate to the Transport request

    From the ESS home page, navigate to the HR Requests section and locate the Transport request.

  2. Check eligibility

    The Transport button is only active when:

    • The dependent has been approved in the system
    • The dependent has a valid student ID and school recorded

    If validation details are missing, the request cannot be submitted. Confirm the dependent record is complete before proceeding.

  3. Select the dependent

    Choose the child or dependent this request is for.

  4. Confirm student details

    Verify the student ID and school fields — these are required for the integration call to Phoenix to validate the student's enrolment.

    The Transport request form showing the dependent selector, student ID field, and school field required for Phoenix validation

  5. Complete the form

    Fill in any remaining required fields.

  6. Save and submit

    Click Save Changes to submit. The system runs a validation against Phoenix to confirm the student's details. If validation passes, the request is processed through the workflow. If the dependent is not yet approved in the system, the request cannot be submitted.